FAQ’s

1. About Khamishop

Q: What is Khamishop?
A: Khamishop is an online store specializing in made-to-order apparel, home goods, and accessories. Every item is custom-produced after you place your order, ensuring freshness and reducing waste.

2. Ordering

Q: How do I place an order?
A: Simply browse our products, choose your preferred size, color, or customization, and click “Add to Cart.” Proceed to checkout, fill in your shipping details, and select a payment method.

Q: Can I change or cancel my order?
A: Yes, you can request changes or cancellations within 24 hours of placing your order (48 hours for weekend orders) by emailing [email protected]. After this window, your order moves into production and cannot be changed.

Q: Do you offer bulk or wholesale orders?
A: Currently, we focus on individual orders. For large orders, please contact our support team to discuss possibilities.

3. Shipping

Q: How long does shipping take?
A:

  • USA: Handling: 5–7 business days; Transit: 7–10 business days.

  • Canada, UK, Australia: Handling: 5–7 business days; Transit: 10–15 business days.
    (See our [Shipping Policy] for full details.)

Q: How much does shipping cost?
A:

  • USA: $7.95

  • Canada, UK, Australia: $9.95

Q: Do you ship internationally?
A: We currently ship to the USA, Canada, UK, and Australia. Some regions may be excluded due to logistics or legal restrictions.

Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number with a link to follow your package.

4. Returns & Refunds

Q: Do you accept returns?
A: Because all items are made-to-order, we do not accept general returns. However, if your item is damaged, defective, or incorrect, we’ll issue a full refund or free replacement — no return required.

Q: How do I request a refund or replacement?
A: Email [email protected] within 30 days of delivery with your order number, photos of the issue, and a short description.

Q: Do you refund shipping fees?
A: Shipping fees are non-refundable unless the error is ours.

5. Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay/Google Pay (if available).

Q: Is my payment secure?
A: Yes. We use trusted payment processors such as Stripe and PayPal, and all transactions are encrypted via SSL.

6. Custom Orders

Q: Can I customize my order?
A: Yes! Many products offer personalization options. Check the product description for details before ordering.

Q: Can I preview my custom design?
A: For certain items, we can provide a digital preview upon request before production.

7. Issues with Orders

Q: My order arrived damaged. What should I do?
A: Contact us within 48 hours with photos of the damaged product and packaging. We’ll arrange a replacement or refund.

Q: Tracking says “Delivered,” but I haven’t received my package.
A: Wait 24 hours, check with neighbors or household members, and contact your local carrier. If still missing, contact us for assistance.

8. Contact Us

  • Email: [email protected]

  • Phone: +1 (209) 981-4214

  • Address: 35 Color Cove Rd, Sedona, AZ 86336, USA

  • Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)